Frustrated when calling a retailer wanting to speak to a manager only to be placed on hold for what seems a lifetime because a manager cannot be located? Tired of asking for product location only to be directed to the wrong aisle? Annoyed by constant and noisy overhead pages? Wireless mobility systems are helping retailers resolve customer dissatisfaction while also finding retail solutions. These systems are more than cell phones, paging systems, or two-way radios as they provide comprehensive on-site coverage and support a full range of call control functions.
Wireless mobility systems allow seamless integration with IP and traditional telephone systems, have push-to-talk capabilities for group calling, deliver excellent voice quality utilizing Wi-Fi networks, and incur no monthly airtime or usage charges.
Benefits of wireless mobility systems
• Customers obtain excellent customer service due to immediate responses to location of productions, product information, and product availability
• Retail stores operate with greater efficiency because employees no longer waste time looking for a manager or a telephone when situations arise
• Sales staff can speak directly with call-in customers and have the ability to move about the store to answer their questions
• Managers are able to remain on the sales floor to address customer requests while keeping an eye on security or clean-up issues
• Cashiers can contact managers for a cash-run and request price checks without causing added delays at the registers
• Staff can discreetly alert store security to monitor suspicious behavior while 911 and other emergency services can be called directly in case of an emergency.
• Delays and hassles are eliminated as customers no longer have to endure long call hold times and questions can be answered immediately by the correct department.
• Personnel can respond immediately to calls for re-stocking merchandise while keeping fast-moving items available for shoppers
To maintain a competitive advantage, direct and quick communication is critical to retailers. Consider adding a wireless mobile system to your retail business today!